Help Desk Administration and Support
Your organization doesn’t have the time, budget or manpower to deal with every single IT glitch that occurs. That’s why we provide our clients with comprehensive IT support solutions – we save you time, money and hassle, while ensuring that your problems are resolved as quickly as possible. Our help desk administration and support service delivers the assistance required, no matter how large or small your organization may be. At TekBoxInc., we provide a full suite of help desk solutions, including:
- Turn-key support
- Help desk services
- Network administration
- Constant system monitoring
- Ongoing maintenance of critical IT infrastructure
One of the most crucial services we offer is 24/7 monitoring. By constantly monitoring your network, we can correct problems before they become costly issues, often before our clients are even aware of the concern. We pride ourselves on taking a proactive approach to administration and support for clients of all sizes. This allows you to rest easy, knowing that your network is professionally monitored and maintained at all times.
Our certified, trained, experienced engineers monitor your network at all times, and our best-practice process escalation platform ensures that critical issues are addressed immediately. From network monitoring to troubleshooting and issue resolution, customer reporting, security auditing and on-site services, we ensure your system is always up and running correctly.